CONTACT US and GUARANTEE
60-day Guarantee
We consider that bed bugs have been eliminated from your home on our last follow-up treatment/visit if our technicians find no evidence of live bed bugs and the resident has not found any live bed bugs and/or has not reported and/or confirmed any further bites by bed bugs.
Our Guarantee Requirements:
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Entire residence must be treated.
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In multi-unit buildings, all adjoining units must be inspected and treated if evidence of bed bugs is found.
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Resident must follow provided instructions prior to Clean Heat Solutions arrival.
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All mattresses and box springs must be encased. The mattresses and box spring encasements can be purchased from Clean Heat Solutions or before we arrive.
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If these requirements are not fully met, then we may offer a 60-day Guarantee from first service date on a discretionary basis.
Exclusions:
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High-level infestation. On the initial inspection if more than 40 bed bugs are found this is an indicator of a very high infestation that may take more time and additional services. We will discuss this with the client to enable the best value and the best warranty in this circumstance.
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Excessive clutter (75% or greater of the floor surface covered with furniture and clutter).
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If arrangements are made to declutter, then we will work with the client or with the tenant to eliminate the infestation by prior conditional agreement.
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Dropped ceiling. This condition can pose severe problems of control. We can arrange for specific approaches to address this by prior conditional agreement.
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Uncooperative tenants.
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New furniture (new or used) added to unit after treatment without arrangements to ensure no new infestation has been imported.
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Treated by another organization or self-treatment by owner, or tenant that has caused the infestation to become dispersed throughout the property.